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Communication COVID-19

Communication about COVID-19

Dear Guest,

at Vale d´Oliveiras Quinta Resort & Spa the safety of our guests and team members comes first. Furthermore, the Portuguese Government has declared State of Emergency status due to the epidemic situation we are all facing.

It is our mission to help contain the virus and it is up to each one of us to do everything we can to improve quickly this difficult situation.

For all these reasons, we have taken the difficult decision to close our resort until the 30th of April (subject to review). Please continue to monitor our website for further updates in due course.

Our team continues at your disposal for any questions by telephone on +351 282 380 560 from 9am – 6pm daily or via e-mail at info@valedoliveiras.pt / reservations@valedoliveiras.pt

It is the hardest decision we have ever made at Vale d´Oliveiras but confident this is the right thing to do to help controlling the effects of COVID-19.

We hope to return soon and welcome all our guests, partners and team with open arms!

Until then, stay at home, stay safe and stay optimistic, just like us! Make plans for your next vacation and be sure to dream and make it happen!

Stay safe,

Eduardo Peregrino

General Manager

 

 

Update on our cancellation procedures in light of the new Coronavirus

 

Direct Bookings

If you are due to arrive in our resort until the 30th of April please contact us to postpone your booking: reservations@valedoliveiras.pt

In case of a non-refundable rate or if the cancellation would occur in penalty, your booking value can then be transferred to a new reservation which you can make for any stay up to one year ahead of the original check-in date.

If your new booking is of a higher value then you will be required to pay the difference.

You booked through an agency or other websites?

If you have booked through any other operator please contact them directly to discuss your booking.

 

All other arrivals

If you already have a booking for arrival after 1st May please continue to monitor our website for further updates in due course.

Updated 24th of March 2020

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